For business enquiries, collaborations, commissions, or order-related questions, please contact:
📮 clouelstudio@gmail.com
Contact Us
All mail will be sent out in the first week of the following month, after the sign-up period ends on the last day of the current month. Your envelope will arrive sometime the following weeks:
Malaysia: 1-5 business days, but in some cases it may take several weeks.
International: 3-11 weeks, but delivery may take longer than 11 weeks, depending on your location and postal conditions.
📌 Please note: Tracking is not available for this mail. Delivery times are estimates only and can be delayed by public holidays, customs, or postal slowdowns. Once the mail is sent, delivery speed is beyond my control. This is the art of snail mail—it may take time, but that is part of its charm.
When Will My Mail Arrive?
Clouel Studio does not accept returns, exchanges, or refunds. However, if your order arrives damaged or lost in the mail, feel free to contact me via email or message, and I’ll do my best to work something out with you.
Order Policies
This Mail Club is not a recurring subscription. Each month’s mail is sold as a one-time purchase. If you’d like to receive future editions, you’ll need to place a new order when the next mail release is announced.
Billing & Purchase
Clouel Studio accepts payments in USD for international orders, and MYR for local Malaysian orders.