For business enquiries, collaborations, commissions, or order-related questions, please contact:
📮 clouelstudio@gmail.com
Contact Us
All mail will be sent out in the first week of the following month, after the sign-up period ends on the last day of the current month. Your envelope will arrive sometime the following weeks:
Malaysia: 1-5 business days (depending on your location)
International: 3-11 weeks (depending on your location)
Tracking is not available for this mail. Thank you for understanding that delays are out of my control once the mail is sent.
When Will My Mail Arrive?
Clouel Studio does not accept returns, exchanges, or refunds. However, if your order arrives damaged or lost in the mail, feel free to contact me via email, and I’ll do my best to work something out with you.
Order Policies
This Mail Club is not a recurring subscription. Each month’s mail is sold as a one-time purchase. If you’d like to receive future editions, you’ll need to place a new order when the next mail release is announced.
Billing & Purchase
Currency
Clouel Studio accepts payments in USD for international orders, and MYR for local Malaysian orders.